FAQ
At Genesis Antique, we want to make your antique jewellery shopping experience as smooth as possible. If you have any questions, please don't hesitate to contact us. How Do I Place An Order? To place an order, simply browse our collection of antique jewellery and add your desired items to your cart. From there, proceed to checkout and follow the prompts to complete your order. If you have any issues, please contact our customer service team for assistance. Payment and Shipping We offer secure payment options and a variety of shipping methods to ensure your antique jewellery arrives safely and in a timely manner. Our team will provide you with all the necessary shipping and tracking information to keep you updated on your order's progress. Secure Ordering & Payment Options We take the security of your personal and payment information seriously. That's why we use the latest encryption technology to ensure your information is safe and secure when making a purchase through our website. Returns & Refunds We want you to be completely satisfied with your antique jewellery purchase. If for any reason you are not happy with your order, please contact our customer service team to initiate a return or refund. Please note that some items may be subject to a restocking fee.